PhantomPathVPN Ltd | Vulnerable Persons Policy

PhantomPathVPN Ltd is committed to treating all customers fairly and providing additional support to those who may be vulnerable. Vulnerability can be temporary or permanent due to health conditions, cognitive impairments, financial hardship, or communication difficulties. Our service is strictly for adults aged 18 and over.

Our commitments to safeguarding vulnerable individuals:

• Clarity: We provide clear, simple explanations of our service and pricing.
• Patience: We allow additional time for decision-making and offer alternative communication methods.
• Safeguarding: Our service is strictly for adults aged 18 and over, and it is not designed to encourage addictive or compulsive usage patterns.
• Financial Protection: Our pay-as-you-go model naturally limits potential overspending without automatic renewals.

Contacting Us for Support

If you are a vulnerable person or are concerned about a vulnerable person using our service, please contact our Customer Care team at support@phantompathvpn.com or call 0333 313 0127. All communications will be treated with the utmost confidentiality and sensitivity.