PhantomPathVPN Ltd | Customer Care & Complaints

At PhantomPathVPN Ltd, we aim to provide excellent service. However, if something goes wrong, we want to know so we can fix it. Please follow our 3-step complaints procedure below.

STEP 1: Contact Support

First, get in touch with our Customer Care team. We aim to resolve most issues on the first contact.

• Email: support@phantompathvpn.com
• Phone: 0333 313 0127

STEP 2: Formal Escalation

If the front-line team cannot resolve your issue, it will be escalated to a manager. We will provide a formal response within 14 days. If we cannot reach an agreement, we may issue a "Deadlock Letter".

STEP 3: Alternative Dispute Resolution (ADR)

If your complaint remains unresolved after 6 weeks, or if you receive a Deadlock Letter, you may escalate the issue to our independent ADR provider, CISAS, for free independent review.