PhantomPathVPN Ltd | Alternative Dispute Resolution

PhantomPathVPN Ltd is committed to resolving complaints fairly. If you are not satisfied with the outcome of your complaint, you may escalate your case to our independent Alternative Dispute Resolution (ADR) provider.

In accordance with April 2026 Ofcom regulations, you can escalate your complaint to our independent ADR provider if:

• Your complaint is not resolved within 6 weeks of being lodged.
• We send you a "Deadlock Letter" before 6 weeks have passed.

Our ADR Provider: CISAS

PhantomPathVPN Ltd is a registered member of CISAS. ADR is free for consumers and provides an independent review of unresolved complaints.

You may submit your complaint directly via CISAS at: https://www.cisas.org.uk

Contact Us

Email: support@phantompathvpn.com | Phone: 0333 313 0127